We take utmost care in ensuring every order goes through a rigorous quality check. In the rare case of an issue, here's how we make it right.
Last Updated: August 2025 | 7-Day Return Window
When can you request a refund?
We process returns and refunds if the product delivered to you is:
Part or all of your order was not delivered.
The item does not work as intended or has manufacturing defects.
The item was physically damaged during shipping.
Follow these 5 steps to initiate a return
Reach our Customer Support team via email at contact@kidskadai.com or WhatsApp at +91 9884336224 within 24 hours of receiving the order.
Provide your Order ID and a clear description of the issue — damaged, defective, or missing item.
A full unboxing video (from start to finish, showing the package seal) is mandatory for all return/refund claims. Claims without a video will not be processed.
We do not currently offer pickup services. You'll need to ship the defective product back to our warehouse. We'll share the address after your claim is approved.
Once we receive the returned product and verify the issue, a full refund will be processed within 2 working days.
How long will your refund take?
Refund processed after cancellation is approved before dispatch.
Refund processed after we receive and verify the returned product.
Depending on your bank or card issuer, the amount may take a few extra days to reflect.
Our support team is ready to help you with any return or refund queries:
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